FAQ
1. Where is Arbour & Ash located?
We are proudly based in the UK. Our business address is:
19 Rivington Crescent, The Royal Town of Sutton Coldfield, Birmingham, B44 0PN, United Kingdom.
2. Do you offer free shipping?
Yes! We offer completely free standard shipping on all orders, with no minimum purchase required.
3. How long does delivery take?
Orders are usually processed within 1–2 business days. After dispatch, delivery typically takes 5 – 8 working days within the UK.
4. Do you ship internationally?
Currently, we only deliver within the United Kingdom. We may explore international shipping in the future.
5. How can I contact customer support?
You can reach our customer support team through the following channels:
📧 Email: support@arbourandash.com
📞 Phone/WhatsApp: +44 7515 151334
We aim to respond to all inquiries within 24 hours on business days.
6. What is your return policy?
We offer a 30-day return policy. If you're not fully satisfied with your order, you may return unused items in their original condition and packaging within 30 days of delivery. Please contact us to initiate a return.
7. Are your products ethically sourced?
Yes, we partner with suppliers who follow responsible and ethical practices. We ensure every product we offer is high-quality, durable, and designed with care.
8. Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can monitor your delivery in real time.
9. Is your website secure for payments?
Yes. Our website uses SSL encryption and trusted payment gateways to ensure your information is always safe and protected.
10. Do you offer gift packaging or gift notes?
Currently, we do not offer gift wrapping or custom notes. However, many of our products come in elegant packaging and make for thoughtful gifts.
🛋️ Arbour & Ash is here to help you design a home you love — with timeless products, honest service, and peace of mind.